We also update our website with current information on all events. You will be notified of any changes to the event via email. If an event is canceled, all guest will receive a full refund. What happens if our event is postponed or canceled? How will we be notified? If an event is postponed to a future date, guest will have the option to keep their tickets for the new date or request a full refund by the scheduled deadline posted on the event’s page. How do I purchase wheelchair/accessible seating? Please call the box office at 760.342.5000 for further assistance. Tickets can only be picked up (Will Call) or access online (Digital Delivery). Will Call tickets can be picked up during box office hours.Ĭan you mail my tickets? Unfortunately, no. How do I pick up my tickets from Will Call? For “Will Call” tickets, the original credit cardholder must be present with their government-issued ID along with the credit card used for purchase. We suggest saving your mobile tickets to your Apple Wallet or Google Pay prior to your arrival. Screenshots or printed copies of your tickets will NOT be accepted.įollow these simple steps to access your mobile ticket barcode from your mobile device: 1) From your mobile device, click the link above 2) Log into your account 3) View tickets under your “Inventory” 4) Select an individual tickets under “event details” 5) Ticket barcode will appear in “ticket details” How do I access my digital tickets? CLICK HERE TO ACCESS YOUR MOBILE TICKETS! Please note that only the ticket barcode on your mobile device will be accepted. Children 4 and under cannot attend any event at Fantasy Springs Resort Casino. Events held inside the casino are strictly 21 and over. Minors (ages 5-17) must be accompanied by an adult over the age of 21. What’s the age requirement to attend concerts? Ages 5 and up are allowed to attend events in the Special Event Center. How do I do that? You can forward your tickets in your MPV account once the ticket barcodes are viewable (which is 3 days prior to your event).

I want to give my tickets away as a gift or transfer my tickets to someone else. There are no refunds, seating exchanges, or seating upgrades.

What is your ticket refund policy? All ticket sales are final. The box office will be CLOSED on Thanksgiving and Christmas Day. On event nights, the box office is open from 10:00 am until one hour after the event begins. To purchase tickets after hours, CLICK HERE. What are the box office hours? Box office hours are Monday through Saturday, 10:00 am to 6:00 pm.

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